QOVE Marketplace Terms & Conditions

Last Updated: 03/06/2025

1. About QOVE

1.1. Our Identity

We are QOVE Limited (“QOVE”, “we”, “us”, or “our”). Our registered office is located at 128 City Road, London, EC1V 2NX.

1.2. Our Service

QOVE operates a peer-to-peer marketplace (the “Marketplace”) which enables third-party lenders (“Lenders”) and sellers (“Sellers”) to offer their items for rent and/or to sell to third-party renters (“Renters”) and buyers (“Buyers”) via our website www.qove.co.uk (“Website”).

1.3. Terms Governing Use

The following terms and conditions, along with other guidelines published on our Website, outline the rules under which we deliver our Services and grant access to our platform, whether you participate as a lender, renter, seller or buyer (“you” or “your”), regardless of whether you are a guest or a registered user (collectively referred to as “Terms”):

These Marketplace Terms and Conditions; and

Our Privacy Policy (“Privacy Policy”) accessible here.

1.4. Agreement to Terms

By accessing or using our Services through the Website, you agree to comply fully with these Terms. If you do not accept these Terms, please refrain from using our Services or accessing the Website. We recommend you read these Terms carefully before engaging with our platform.

1.5. Updates to Terms and Policies

We may revise these Terms and the Privacy Policy at any time. When updates occur, we will post notifications on our Website and may also notify you via email or other communication methods. Changes become effective on the date specified at the end of these Terms. It is your responsibility to review these Terms regularly. Continued use of the Services or Website following any changes constitutes your acceptance of those changes. If you do not agree with any updates, you must discontinue use and close your account.

1.6. Eligibility

Our Services are intended solely for individuals aged 18 or over who reside within the United Kingdom. By using the Services, you confirm you meet these criteria, and if you are under 18, that you have obtained parental or guardian consent prior to use.

1.7. Role of QOVE in Transactions

QOVE provides a platform that facilitates the connection between Lenders or Sellers and Renters or Buyers, allowing them to negotiate and complete rental/sale agreements directly. We do not verify the quality or condition of listed items, nor do we set rental prices; pricing is determined exclusively by the Lender or Seller. The agreement is formed directly between the Lender or Seller and the Renter or Buyer upon acceptance via the Marketplace.

1.8. Contractual Relationship

QOVE is not a party to any rental or sales contract between Lenders or Sellers and Renters or Buyers. Our role is limited to acting as a payment collection agent on behalf of the Lender or Buyer when applicable. We do not serve as an agent for either party in any other capacity.

2. Setting Up Your Account and Using the Services

2.1. Account Creation

To use the QOVE Marketplace as a Lender, Seller, Renter or Buyer, you need to create an account by providing accurate information including your full name, contact details, and payment information. We may also request additional identification to verify your identity. Please ensure all information you provide is truthful and up to date.

2.2. Passwords and Account Security

You will set a password for your account, and we recommend choosing a strong one with a mix of uppercase and lowercase letters, numbers, and symbols. You are responsible for keeping your account details secure and for any actions taken using your account. If you believe your account has been accessed without permission or your password compromised, please contact us immediately at hello@qove.co.uk. Using someone else’s account or password without their consent is prohibited.

2.3. Deactivating Your Account

You can deactivate your account at any time by emailing hello@qove.co.uk. Please include “Account Deactivation” in the subject line to help us process your request promptly.

3. Your Right to Use the Service and Your Content

3.1. Ownership of Service Content

All materials and content that make up the Services (excluding Third-Party Materials and User Content, as defined below) are owned by us or our licensors. You acknowledge that your rights to the Website and Services are limited solely to accessing and using them according to these Terms.

3.2. Personal Use Only

Your access to and use of the Services is personal to you. You may not transfer or grant access rights to any other individual or entity.

3.3. Restrictions on Use

Unless we explicitly authorise otherwise, you agree that you will not:

• Copy or attempt to copy the Website or any part of the Services

• Sell, distribute, or share access to the Website or Services with others

• Alter, modify, or attempt to alter or modify the Website or Services in any manner

• Attempt to access the underlying code or technology behind the Website or Services that we have not made publicly available

• Use automated tools, software, or processes (such as scraping, data mining, or indexing) to collect content or data from the Services without our consent.

3.4. Accuracy of Content

The Website and Services may occasionally contain technical errors or inaccuracies. We do not accept liability for such issues and are under no obligation to correct them.

3.5. Third-Party Links

If the Services include links to third-party websites (“Linked Websites”), QOVE does not endorse or control these sites and accepts no responsibility for their availability, accuracy, or content. Access and use of these sites is at your own risk.

3.6. Third-Party Materials

Any content or information supplied by third-party providers (“Third-Party Materials”) is not controlled or endorsed by QOVE. Opinions and content provided by third parties are their own, and we disclaim liability for such materials.

3.7. Uploading User Content

By uploading images, text, reviews, or other content (“User Content”) to the QOVE Services, you confirm that it complies with our Acceptable Use Policy.

3.8. Ownership of User Content

You retain ownership of any User Content you upload. By submitting User Content, you grant QOVE a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute your content as needed to provide and promote the Services, including allowing other users to view and interact with it.

3.9. Your Responsibility for User Content

You are responsible for ensuring you have all necessary rights and permissions for any User Content you provide, and you agree to indemnify QOVE against any claims arising from infringement of intellectual property or privacy rights caused by your content.

3.10. Monitoring and Removal of User Content

We reserve the right to review, reject, or remove any User Content that we believe violates our Acceptable Use Policy or these Terms, at our sole discretion.

4. Lender and Seller Specific Terms

4.1. Item Categories

You may list items that fit within the dropdown categories available via the QOVE listing form. If your item doesn’t clearly match a listed category, please contact us at hello@qove.co.uk for support.

4.2. Item Descriptions

You are responsible for providing accurate and complete descriptions of your items. All items must be safe, fit for purpose and any existing damage must be clearly detailed in the description and/or shown in photos.

4.3. Listing an Item

Once your account is verified, you may list items for rent or resale. You are fully responsible for the accuracy of all listing information. QOVE may review and assign your listing to the correct category on the website, but we do not verify authenticity, value or condition. Listings will be made publicly visible once approved.

4.4. Item Images

You must upload original images of the item for your listing. These should clearly reflect its current condition and must comply with our Acceptable Use Policy. QOVE uploads these images ‘as is’ and is not responsible for their accuracy or legal compliance. QOVE reserves the right to control how listings are ranked on the platform based on internal factors and user behaviour.

4.5. Item Authenticity

Lenders and Sellers are expected to have verifiable proof of authenticity for any item listed, such as receipts or certificates. QOVE may request such documentation at any time. We may request this documentation before or after approving your listing. Failure to provide proof when asked may result in removal of your listing or account suspension.

4.6. Proof of Condition

In addition to listing photos, Lenders and Sellers must take and retain timestamped photos of each item within 24 hours before dispatch. These images must document the item’s full condition and any defects. Without these, QOVE cannot mediate disputes over damage.

4.7. Repeat Cancellations

If you cancel a rental within 72 hours of the start date, QOVE reserves the right to publish a review stating the cancellation and may pause your listings for repeated inactivity or declined rentals.

4.8. Lender and Seller Responsibilities

As a Lender and/or Seller, you are responsible for ensuring:

• You hold the rights to rent out or sell your listed items and that doing so doesn’t infringe any third-party rights.

• Items are delivered to Renters and Buyers on time and in accordance with the agreed terms.

Listings are accurate and include full disclosure of:

• Defects, restrictions, or special care instructions.

• Any documentation relevant to value or purchase.

• Items conform to their description and are:

• Safe and suitable for intended use.

• Legal to offer for rent or to sell.

4.9. Setting Your Rental or Resale Terms

As a Lender or Seller on QOVE, you are responsible for setting your own listing terms.

These must include the following:

Pricing:

• Lenders choose their own daily rental rate.

• Sellers determine their resale price.

• Prices must be fully inclusive of any taxes or fees (including, but not limited to, dry cleaning and shipping)

Shipping & Delivery:

• Lenders are responsible for handling all shipping logistics and associated costs for rentals.

• Sellers may specify a delivery charge in their listing; this will be added at checkout and paid by the Buyer.

• QOVE is not responsible for the handling or success of shipping.

Fit Policy:

• QOVE offers a Fit Policy that allows Renters to return unworn items within 24 hours if the item does not fit.

• Lenders and Renters must ensure accurate measurements are provided and reviewed before the booking.

• In such cases, QOVE will refund the Renter, but neither outbound nor return postage will be refunded to either party.

Order Validity and Platform Intervention:

• QOVE considers all accepted rentals or purchases as valid.

• We reserve the right to cancel and refund any order if a Renter fails identity verification or doesn't meet the review threshold for high-value items.

• Lenders and Sellers must contact us at hello@qove.co.uk if an order cancellation has been mutually agreed.

4.10. Terms of Rental

Once terms are agreed between you and a Renter, they cannot be changed unless both parties mutually consent in writing and the change is justifiable (e.g., error in price or availability).

4.11. Cancelling a Listing or Booking

You may cancel a listing or upcoming booking up to 72 hours before the scheduled rental start date or item dispatch. Any cancellation must be made by emailing hello@qove.co.uk with full details and confirmation of agreement (where applicable).

For cancellations made less than 72 hours before the rental or dispatch, QOVE reserves the right to charge a 30% cancellation fee based on the Rental Fee.

5. Renter and Buyer Terms

5.1. Right to Rent Items

When you rent an item via QOVE, the Lender grants you a personal, limited right to use the item only during the agreed rental period. This right is non-transferable, and you may not allow any third party to use the item.

5.2. Right to Purchase Items

When you purchase an item through QOVE, ownership transfers to you immediately upon successful checkout and payment. Once you own the item, you are free to keep, resell, or lend the item on QOVE if you choose.

5.3. Renter Responsibilities

As a Renter, you agree that:

• You are legally allowed to use the rented item.

• You will follow all laws while using the item.

• You will follow the Lender’s instructions for proper and safe use.

• You will return the item in the same condition it was received, allowing for fair wear and tear.

5.4. Buyer Responsibilities

As a Buyer, you agree that:

• You are responsible for reviewing the item description, images and delivery terms before purchasing.

• All purchases are non-refundable, unless the item is not as described or does not arrive.

• Delivery charges, if applicable, are set by the Seller and clearly stated at checkout.

• You are responsible for payment of delivery and any associated return costs unless otherwise agreed with the Seller.

5.6. Item Returns for Rentals

Rental items must be returned by the agreed return date. Items should be packaged securely and posted using a tracked method.

5.7. Proof of Condition (Rentals)

Before returning a rental item, Renters must take clear photos showing the condition of the item:

• Taken immediately before packaging the item for return.

• Laid flat or displayed clearly (not being worn).

• Covering the front, back, and any areas of previous damage or wear.

Failure to provide these photos may result in the Renter being held liable for any damages claimed by the Lender.

5.8. Responsibility for Loss or Damage (Rentals)

You are liable for any loss or damage to a rental item during your rental period. QOVE does not cover replacement or repair costs.

The Lender may charge for:

• Repairs

• Specialist cleaning

• Replacement (if the item cannot be restored)

Lenders must report damages to the Renter within 24 hours of receiving the returned item. Renters must report any issues immediately if damage occurs during the rental.

Fair wear and tear (including but not limited to, e.g. removable marks, minor snags, stuck zippers) is acceptable and will not be treated as damage.

5.9. Fit Policy (Rentals)

QOVE offers a Fit Policy to protect Renters:

• If the item does not fit and is returned unworn within 24 hours, the Renter is entitled to a full refund of the rental fee.

• Shipping costs (both ways) will not be refunded.

• It is the joint responsibility of the Lender and Renter to communicate accurate sizing and measurements in advance.

5.10. Late Returns (Rentals Only)

If you are unable to return the item on time, you must:

• Notify the Lender immediately and email QOVE at hello@qove.co.uk

• Pay for any agreed rental extension.

If no extension is agreed, you must return the item by a final deadline set by the Lender (“Longstop Date”).

(a) Rental Late Fees

For returns after the Longstop Date, QOVE may charge:

• The daily rental rate plus 25% for each overdue day (e.g., £10/day becomes £12.50/day).

(b) QOVE Legal Fees

If an item remains unreturned, QOVE may:

• Initiate legal recovery procedures.

• Charge your payment method for any legal or recovery fees incurred.

All charges (rental, late, legal) will be capped at the item’s replacement value, as determined by QOVE in its sole discretion.

5.11. Theft or Non-Return (Rentals)

If you fail to return a rental item without cause:

• QOVE and/or the Lender may take legal action or involve law enforcement.

• You may be permanently removed from the platform.

• QOVE will not reimburse either party for losses.

5.12. Cancellations

If you wish to cancel a rental or purchase booking, you must contact hello@qove.co.uk as soon as possible. Once a rental period has started or a purchase is confirmed, cancellations and refunds are only permitted in accordance with the relevant policies (e.g. Fit Policy or misdescribed items).

5.13. Verification & Fraud Prevention

QOVE may cancel any rental or purchase if the Renter fails identity verification or does not meet the platform’s minimum review threshold for high-value items. If this occurs:

• The order will be automatically cancelled and fully refunded.

• QOVE assumes all bookings and purchases are valid unless notified otherwise.

• It is the Lender or Seller's responsibility to inform QOVE promptly of any order cancellations they have agreed directly with a Renter or Buyer.

6. Postage

6.1. Chosen Postage Method

QOVE strongly recommends that Lenders, Sellers and Renters use a tracked and insured delivery service for all shipments. The sender is fully responsible for the item until it is received by the other party. QOVE does not accept liability for any loss, damage, or delay that occurs during postage.

6.2. Tracking Requirements

Every item sent via the platform must have a valid tracking number:

If tracking is not provided, QOVE may be unable to assist in resolving any disputes.

Once a tracking number is supplied, the recipient is responsible for ensuring they are available to receive the item on the expected delivery date.

If no tracking is shared, QOVE may assume the item has not been dispatched and may apply Late Fees or escalate non-delivery issues accordingly.

6.3. Timely Dispatch

Items must be shipped in accordance with the agreed timeline:

• Rentals must be dispatched in time to arrive on or before the first day of the rental period. Lenders should use a tracked and insured Next-Day delivery service where possible to meet this requirement.

• Returns must be sent back on the final day of the rental using a tracked and insured Next-Day tracked service.

• Late dispatch or failure to meet cut-off times may result in Late Fees, payable by the responsible party.

• Resale orders must be dispatched and marked as dispatched within 14 days (2 weeks) of the order date. If the Seller fails to do so, the order will be automatically cancelled and refunded in full to the Buyer and the Seller will not receive payment for the sale.

• Some Buyers may request a quicker delivery method. It’s the Seller’s responsibility to update any delivery charges on the listing to reflect that request. QOVE will not be held liable for additional shipping costs incurred as a result.

6.4. Address Accuracy

It is the sender's responsibility to ensure the correct delivery address is printed and used:

• Errors in addressing that cause delay, non-delivery, or misdelivery may result in the sender being liable for any resulting fees or consequences.

• QOVE reserves the right to apply Late Fees in cases where incorrect postage or addresses lead to disputes or lost items.

6.5. Postage Disputes & Responsibility

The sender remains responsible for the item until it is successfully delivered and received:

• If returning a rental, the Renter must cooperate with the Lender to resolve any courier issues.

• If a dispute arises due to loss, damage, or delivery failure, the sender must assist in communicating with the courier and the recipient.

6.6. Courier & Postal Disputes

In the event of loss, theft, delay, or damage during transit:

• QOVE may support the parties in raising a claim with the courier.

• However, QOVE does not accept liability for these issues and cannot guarantee reimbursement or replacement.

6.7. Postal Delays

QOVE is not responsible for delays caused by courier services (e.g. Royal Mail, Evri, DPD):

• Late fees will not be applied where delays are clearly courier-related and outside the sender's control.

• If delays are caused by the sender (e.g. missed drop-off, incorrect service, last-minute postage), the responsible party may be liable for Late Fees and any resulting issues.

7. Fees and Payment

7.1. Rental Fees

Rental fees (“Rental Fee”) and resale fees (“Resale Fee”) are set by the Lender or Seller and will be clearly listed on each item’s product page. All payments made by Renters or Buyers must be processed via our payment provider, Stripe, and are subject to Stripe’s terms and conditions.

In cases where an order is processed manually (e.g., through invoice outside of the platform), QOVE will charge the Renter or Buyer a 15% service fee, in addition to any processing fees.

7.2. If You Are a Lender or Seller

QOVE will collect the Rental or Resale Fee from the Renter or Buyer on your behalf. Unless otherwise specified, QOVE takes a 15% commission on each rental transaction (“Platform Commission”).

You will receive your earnings—i.e. the Rental or Resale Fee minus QOVE’s Platform Commission and any applicable charges—within 7 to 14 days after the rental period has ended, or, in the case of a resale, once the item has been marked as delivered, via Stripe. Please note that QOVE is not responsible for any delays caused by Stripe, your payment provider, or technical processing issues beyond our control.

7.3. Right to Charge Your Payment Method

If you fail to pay any fees (including Rental/Resale Fees, damages, or late return charges), or if an item is stolen, lost, or significantly damaged in your possession, QOVE reserves the right to charge your registered payment method via Stripe.

If you are unresponsive and do not return the item(s) within 21 days after the rental period ends, QOVE may take action to recover the cost, including issuing payment requests, chargebacks, or legal steps where appropriate.

7.4. Taxes and VAT

As a Lender or Seller, you are responsible for complying with your local tax laws, including the reporting, collection, and payment of VAT, sales tax, and/or income tax as required. QOVE does not provide tax advice and accepts no liability for your tax obligations.

7.5. Payment Failures and Account Suspension

If QOVE is unable to collect any payment due, and you do not resolve the outstanding balance within 7 days of being notified, we reserve the right to suspend or disable your access to the platform, including your account and any ongoing bookings.

If you initiate a chargeback for a transaction covered under these Terms without legitimate grounds, your account may be immediately suspended until the matter is resolved and the funds are either repaid or the chargeback reversed.

7.9. Refunds

If you are entitled to a refund—whether due to cancellation, Fit Policy eligibility, or dispute outcome—you will receive a full refund to your original payment method.

8. Notice and Takedown Policy

8.1. Infringement Notices

If you believe that any content made available on the QOVE platform (via the Website or App) infringes your rights or breaches our Acceptable Use Policy, you may submit an “Infringement Notice” to us. Please email your notice to hello@qove.co.uk, and ensure it includes the following:

• Your full name and contact details

• A clear and detailed explanation of why you believe the content infringes your rights or violates our policies

• A direct link to, or clear description of, the content in question so we can accurately identify it.

8.2. How QOVE handles Infringement Notices

We will review the Infringement Notice and assess the reported content. Based on our assessment, we will take any action we deem appropriate. We aim to respond within a reasonable timeframe and inform you of the outcome or any steps we intend to take.

9. How We Handle Disputes

9.1. Disputes with QOVE

If you have a dispute relating to our platform or services, please contact us at hello@qove.co.uk in the first instance. We are committed to resolving genuine concerns promptly, professionally, and fairly through informal discussion where possible.

9.2. Bank Disputes

By using QOVE, you agree not to initiate chargebacks, bank payment disputes, or similar actions without first attempting to resolve the issue with our support team. Initiating such actions without engaging with QOVE support first is considered a breach of these Terms.

9.3. Disputes with Other Users

QOVE encourages Renters, Buyers, Lenders, and Sellers to resolve disputes directly with one another. If this is not possible, our Disputes Team can assist in mediating. To initiate this process, email hello@qove.co.uk with full details and evidence. We aim to respond within 2–3 business days of receiving your submission. Please note that QOVE is not obligated to resolve disputes but will make reasonable efforts to help facilitate a fair outcome.

9.4. Evidence Requirements

All users involved in a dispute must provide sufficient and relevant evidence of any loss, damage, or breach of agreement. Without such evidence, QOVE may not be able to assist in resolving the matter.

9.5. Timelines for Disputes

Disputes must be raised within 72 hours of the rental end date or upon delivery of a resale item. This applies to both parties. Disputes raised after this period may not be considered.

9.6. QOVE’s Determination

If QOVE intervenes to help resolve a dispute, both parties agree to abide by QOVE’s final determination. However, this does not affect your legal or statutory rights, including your right to pursue legal action independently if you choose.

9.7. Confidentiality and Social Media

You agree not to share dispute details publicly on social media, websites, or any other public platforms while a resolution is pending. This helps maintain fairness and privacy for all parties involved.

9.8. Managed by QOVE

If the item or transaction is directly managed by QOVE (including concierge services), we reserve the right to report damages or disputes for up to 7 days after the rental return date. This extended window allows for additional checks and communication where necessary.

9.9. Invoice and Reimbursement Support

If you are a Lender or Seller and wish to charge the Renter or Buyer for damages, repairs, or replacement costs, you must provide valid, dated receipts to justify the claim. These should be made available to the other party upon request.

If the Renter fails to pay the invoiced amount, QOVE may assist in pursuing the payment for up to 30 calendar days. After this period, QOVE may cease support, and you may need to pursue the matter independently through legal channels if desired.

10. Ending Our Relationship

10.1. If you do not agree to these Terms

If at any point you do not accept these Terms, or any future changes made to them, you must immediately stop using QOVE and our Services.

10.2. QOVE's right to suspend or terminate your access

We reserve the right to immediately suspend or permanently remove your access to the QOVE platform if you are found to be in breach of these Terms, our Acceptable Use Policy, or any other guidelines and policies we set out. This includes any behaviour we reasonably suspect to be abusive, fraudulent, or in violation of our rules.

10.3. QOVE's right to remove content and data

If your account is suspended or terminated—either by us or at your own request—we may delete any User Content or other data you have uploaded to the platform. You will lose access to the QOVE platform, your content, and any stored information. We are not liable for any losses resulting from the suspension or termination of your account, so we recommend that you back up any important content or information you store with us.

10.4. Outstanding payments upon termination

Terminating your use of QOVE or deleting your account does not release you from any financial obligations you owe—whether to us or to other users. Any outstanding fees, charges, or penalties accrued before termination will still be enforceable and must be paid in full.

11. Our Liability and Responsibility to You

11.1. We are responsible for foreseeable losses only

If QOVE fails to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach or failure to exercise reasonable care and skill. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence or if, at the time the contract was made, both you and QOVE knew it might happen.

11.2. We do not exclude or limit our liability where it would be unlawful to do so

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.

11.3. We are not liable for business-related losses

Our services and platform are intended for domestic and private use. If you use any items or services from QOVE for commercial, business, or resale purposes, we will not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.4. We do not verify items listed on the platform

QOVE does not conduct verification checks on the items listed for rent or resale through the platform. As such, we do not make any guarantees regarding:

• The quality, size, authenticity, or legality of items listed on the platform; or

• The accuracy, reliability, or completeness of any content uploaded by users, including images, descriptions, and user profiles. Users are responsible for their own due diligence when engaging in rentals or purchases.

12. Other Important Terms

12.1. Limitations of liability for events beyond our control

QOVE cannot be held responsible for any disruptions or outages caused by factors outside our control. This includes internet failures, telecommunications breakdowns, or other external events that may interrupt or limit your access to the Service or Website.

12.2. Entire agreement

These Terms, along with any documents referenced within them (as updated from time to time), form the complete agreement between you and QOVE regarding your use of our Services. They replace all previous agreements or understandings between us. If any part of these Terms is found to be unlawful or unenforceable by a court or authority, the remaining provisions will still apply.

12.3. Agreement solely between you and QOVE

These Terms are made exclusively between you and QOVE. No third party has the right to enforce these Terms, and changes or termination can be made without involving any third parties.

12.4. Our right to assign these Terms

QOVE may transfer or assign our rights and responsibilities under these Terms at any time. We will notify you in writing if this occurs and ensure that your rights under these Terms are not affected. You may only transfer your rights or obligations with our prior written consent.

12.5. No authority to bind QOVE

You may not enter into contracts or make commitments on behalf of QOVE. These Terms exist solely for your benefit and not for the benefit of any third party.

12.6. Governing law and jurisdiction.

These Terms, along with any disputes arising from your use of the Service or Website, are governed by the laws of England and Wales. Any legal action must be brought exclusively in the courts of England.

13. Contact Us and Feedback

13.1. How to contact us

If you have any questions or need to get in touch regarding these Terms or related documents, please email us at hello@qove.co.uk.

13.2. Providing feedback

We welcome feedback from our users and appreciate hearing how we can improve the Service. By submitting feedback, you agree that QOVE may use, modify, and share your feedback freely, without restriction or compensation to you.